Before any work
How work is agreed
Work starts only from a written quote that names the scope, timing, and total price. This keeps the job clear before any paid work begins.
- An enquiry, chat, or service-desk message is not a contract and not a quote.
- Published labour is R690 per hour remote and R805 per hour on-site, unless the quote changes it.
- VAT is added only when the written quote says so.
- Travel, hardware, licences, and third-party services are extra and itemised before they are agreed.
- Monthly managed support is not offered. After-hours work is by appointment.
- Pay by EFT or international wire, using the reference on the quote or invoice. Card checkout is not available.
In plain English
You ask for help, we explain what is involved, and you see the price in writing before anyone starts. If it is not on the quote, it is not part of the agreed work.