Customer service
Already a customer? This is the right place.
Tell us about a fault, a job already underway, or a complaint. We may send a short acknowledgement. It does not refund anything, cancel work, or change a price.
- What this desk does
- Records the matter for a person to review.
- What it does not do
- No refund, no new price, and no contract from this form.
- New work
- Use the enquiry form if you need a quote.
A fault
Something stopped. Say what it was doing, and what it does now.
Work in progress
Ask where an agreed job stands. This does not change the quote.
A complaint
Say what went wrong. A refund or a credit is not decided on this form.
Need a quick check?
Before you send the desk a note
- Include what stopped working, when it started, and what you have already tried.
- Add the customer or site name so the team can trace the work quickly.
- Keep the message factual. Avoid passwords, remote access keys, or payment details.
Common questions
Does this form create a new quote or refund?
No. It records a matter for review. No refund, cancellation, or price change is created here.
Can I use this for a new job?
Use the enquiry form from the homepage if you need a written quote for new work.
Do I need to include passwords or access keys?
No. Please do not include credentials, card numbers, or private credentials in any message.