01
VoIP & telecoms
When calls drop, sound goes one way, or handsets will not register, the fault is usually in the phone, the network between, or the system the call depends on. We work through those in order.
Sound familiar?
- Calls drop after a set time or at random
- One-way or choppy audio
- Handsets or softphones that will not register
- No dial tone after a router or ISP change
- Moving to a hosted PBX or SIP trunk and needing a plan
How the work runs
01
Diagnose remotely first
We check endpoint and network symptoms and the call-path information you can provide. Many faults can be narrowed down without a site visit.
02
Quote the fix in writing
Once the cause is clear you get a written quote: scope, hours, and whether VAT applies. Nothing starts until you accept it.
03
Configure and test
Customer-approved hosted or on-premises systems are configured, extensions and routing set, and the agreed tests run.
Prices
South African rand. VAT is added only if the written quote says so. Full rate sheet.
VoIP fault diagnosis and call-quality review
Check endpoint and network symptoms and the call-path information the customer can provide.
On-site R805 / hour. Labour only. No carrier access or restoration guarantee.
R690 / hour remote
Hosted PBX / SIP design and migration plan
Requirements, extension and channel sizing, routing plan, number-porting checklist, and an implementation quote.
Fixed scope after discovery. Carrier, licence, usage, numbers, handsets, and porting are third-party and itemised.
R805 / hour
VoIP / PBX installation and configuration
Configure a customer-approved hosted or on-premises phone system, extensions, routing, and agreed tests.
R805 / hour on-site or R690 / hour remote. Fixed project quote after survey. Unsupported platforms excluded.
From R690 / hour
Remote technical support
Troubleshoot one VoIP, network, or infrastructure issue and document findings.
Worldwide remote. 30-minute minimum, then 15-minute increments. Final quote states VAT treatment.
R690 / hour
On-site technical support
Diagnose and resolve an in-scope VoIP, network, or infrastructure issue at the customer site.
Worldwide by arrangement. Two-hour minimum. Travel and local costs quoted before booking.
R805 / hour
Not in the labour rate
- Carrier access or a guarantee that a carrier service is restored
- Hosted PBX, SIP trunk, call usage, number porting and handsets (third-party, itemised in advance)
- Unsupported platforms
Questions
- Can you fix it without coming on site?
- Often, yes. Remote support is R690 an hour with a 30-minute minimum. If someone needs to be there, on-site work is R805 an hour and travel is quoted before booking.
- Do you sell phone lines or a PBX?
- No. Carrier services, licences and handsets come from suppliers and are itemised in the quote. We design, configure and test.
Tell us what stopped.
A few sentences are enough. You get a written quote before anyone starts, and asking does not commit you to anything.
02
Networking
Router, switch, Wi-Fi and VLAN configuration, structured network points and network faults. Small-job estimates from R1,380, fixed after a written quote.
03
IT infrastructure
Server, network and connectivity reviews and defined infrastructure changes with rollback steps. From R690 an hour remote, fixed after discovery.