Published rates
See the price before you say yes.
Remote help starts at R690 an hour. On-site help starts at R805 an hour. Both are in South African rand. VAT is added only when the written quote says so.
Labour
Charged by time. A written quote states the hours and the VAT treatment.
Remote technical support
Troubleshoot one VoIP, network, or infrastructure issue and document findings.
Worldwide remote. 30-minute minimum, then 15-minute increments. Final quote states VAT treatment.
R690 / hour
On-site technical support
Diagnose and resolve an in-scope VoIP, network, or infrastructure issue at the customer site.
Worldwide by arrangement. Two-hour minimum. Travel and local costs quoted before booking.
R805 / hour
After-hours support
Work agreed outside the published normal-hours window.
1.5× labour. On-site R1,207.50 / hour. By appointment. Not an emergency response guarantee.
R1,035 / hour remote
Initial remote assessment
Up to 60 minutes to establish the issue, risks, and likely next action.
Remains chargeable unless a written follow-on quote explicitly credits it.
R690
VoIP fault diagnosis and call-quality review
Check endpoint and network symptoms and the call-path information the customer can provide.
On-site R805 / hour. Labour only. No carrier access or restoration guarantee.
R690 / hour remote
Quoted work
A fixed figure only after the site, the devices, and the scope are known.
Site survey and written recommendation
On-site discovery, current-state notes, constraints, and a priced recommendation.
Two-hour minimum plus approved travel. Drawings, certification, and third-party fees excluded unless listed.
R805 / hour
Network setup or configuration
Router, switch, Wi-Fi, VLAN, addressing, or basic connectivity configuration.
Typical small-job estimate only. Fixed fee after device count, access, topology, and acceptance checks. Hardware and travel extra.
R1,380–R3,450
Structured network point
Install and test one cable point, up to 20 m from the hub, where site conditions permit.
Labour only. Cable, conduit, drilling, patch panel, ceiling access, and remedial building work quoted separately.
R805 / point
Hosted PBX / SIP design and migration plan
Requirements, extension and channel sizing, routing plan, number-porting checklist, and an implementation quote.
Fixed scope after discovery. Carrier, licence, usage, numbers, handsets, and porting are third-party and itemised.
R805 / hour
VoIP / PBX installation and configuration
Configure a customer-approved hosted or on-premises phone system, extensions, routing, and agreed tests.
R805 / hour on-site or R690 / hour remote. Fixed project quote after survey. Unsupported platforms excluded.
From R690 / hour
IT infrastructure assessment
Review a defined set of existing network and IT components and provide a prioritised findings report.
R805 / hour on-site or R690 / hour remote. Two-hour minimum on-site. Penetration testing and compliance certification excluded.
From R690 / hour
IT infrastructure implementation
A defined server, network, connectivity, or infrastructure change with rollback and acceptance steps.
By work location. Fixed quote after discovery. Hardware, licences, vendor fees, and out-of-scope remediation separated.
R690–R805 / hour
Outside the labour rate
These are not included in an hourly rate, and one of them is not offered at all.
Managed support retainer
Recurring support, monitoring, maintenance, and reporting.
No recurring package, monitoring promise, or SLA is published.
Not offered
Hardware, software, and carrier services
Third-party products or services needed for an approved job.
Not included in labour. Itemised in advance. Founder and customer approval precede commitment.
Supplier quotation
Travel
Travel to an approved site.
Disclosed before booking. International travel, accommodation, visas, and local expenses quoted separately.
Agreed cost